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Return and Exchange Policy

1. Returns and Exchanges

At B.S. Sports, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange process, subject to the terms outlined below.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • Unused and Unworn: The item must be in the original condition, unused, and unworn, with all tags and labels intact.
  • Within 07 Days: Returns and exchanges must be initiated within 07 days of the date of purchase.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at help@bssports.in with your order number and details of the item you wish to return or exchange.
  • Wait for Approval: Our customer support team will guide you through the process and provide further instructions. Please wait for approval before returning the item.
  • Pack the Item: Pack the item securely in the original packaging (or a similar package) to prevent damage during transit.
  • Ship the Item: Ship the item to the address provided by our customer support team. Please note that the cost of return shipping is the customer's responsibility

4. Refund and Exchange Process

  • Refund: Once we receive the returned item and inspect it, we will process the refund to the original payment method. Please allow [7] business days for the refund to be reflected in your account.
  • Exchange: If you opt for an exchange, we will dispatch the replacement item once we receive and approve the returned item.

5. Non-Returnable and Non-Exchangeable Items

Certain items are non-returnable and non-exchangeable, including:

  • Customized or Personalized Items: Products that have been customized or personalized cannot be returned or exchanged unless there is a manufacturing defect or error.
  • Clearance or Final Sale Items: Clearance or final sale items are non-returnable and non exchangeable

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and will arrange for a replacement.

7. Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please contact our customer support team at help@bssports.in.

Thank you for choosing B.S. Sports. We appreciate your business!