Exchange Policy

At B.S Sports, we are committed to providing high-quality sportswear and a smooth customer experience. Please read our exchange policy carefully before placing an order.

1. Eligibility for Exchange

We offer exchange under the following conditions:

Product received is damaged or defective
Wrong product has been delivered
Size issue (only for standard, non-customized products)

To be eligible:

Request must be raised within 48 hours of delivery
Product must be unused, unwashed, and in original condition with tags and packaging intact

2. Mandatory Unboxing Video

An unboxing video is compulsory for all exchange requests related to:
- Damaged product
- Missing items
- Incorrect product
The video must clearly show:
- Sealed package before opening
- Shipping label details
- Complete unboxing process

Note: Claims without proper unboxing proof may not be accepted.

3. Non-Exchangeable Products

The following items are not eligible for exchange:

Customized or personalized products (name, number, logo printed jerseys)
Bulk/team orders manufactured as per client specifications
Products purchased during clearance sale or special discount offers (if mentioned)

4. Exchange Process

Raise a request via:
- Email / WhatsApp / Customer Support
Share:
- Order ID
- Reason for exchange
- Unboxing video (if applicable)
Our team will review and approve the request
Once approved:
- Customer may be required to ship the product back or reverse pickup will be arranged (subject to availability)

5. Exchange Charges

First exchange for size issue: May be chargeable (shipping cost applicable)
Exchange due to company error (wrong/damaged product): Free of cost

6. Reverse Pickup & Shipping

Reverse pickup availability depends on serviceable location
In case reverse pickup is not available, customer must self-ship the product
B.S Sports is not responsible for products lost or damaged during return shipping if self-shipped

7. Exchange Approval & Dispatch

Once the returned product is received and inspected, exchange will be processed within 5–7 working days
Replacement product will be shipped based on availability
In case of non-availability, store credit or alternative product may be offered

8. Important Notes

Slight color variation due to lighting/screen settings is not considered a defect
Size exchanges are subject to stock availability
Any signs of usage, damage, or tampering will lead to rejection of exchange